Refund Policy

At Digital Butcher Co. we are committed to providing our customers with high-quality, fresh produce, conveniently & sustainably. In the event we fail in our commitment, we encourage customers to contact our Customer Support team immediately. 

As part of this process and in the interests of transparency, we have outlined below what your rights are as a customer of Digital Butcher Co. and what our obligations are to our customers, under the Australian Consumer Law (ACL).

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:

  • A replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
  • A replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any right or remedy you may have under the ACL.

2. Refunds for Perishable Goods

As we sell perishable food items, we do not accept returns for change of mind, incorrect orders, or failure to properly store products after delivery.

We will provide a refund if:

  • The product is delivered in a spoiled condition.
  • The product is not as described or does not match the order placed.

Refunds are provided to the original payment method.

3. Reporting an Issue

In the event you believe there is an issue with your order, we encourage you to contact Digital Butcher Co.'s Customer Support team immediately or within a reasonable timeframe.

Customers are required to provide your order number and clear photographic evidence of the issue they have encountered.

4. Exclusions

Refunds will not be provided where:

  • Products are not stored correctly after delivery.
  • You change your mind after purchase.
  • The issue is not reported within 24 hours of your Digital Butcher Co. delivery.

To request a refund, please contact us via the form below: