Delivery Hours
Monday - Friday | 9am - 6pm
Saturday & Sunday | 9am - 5pm
Get in touch
Our Customer Support team is available 7 days a week from 8am - 6pm
Contact Us FAQs
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Our Customer Support team is online 7 days a week from 8am–6pm. When you submit your enquiry, you will receive confirmation we have received it and your enquiry ticket number.
Depending on the nature of your enquiry, our team will respond often within the hour. This may alter based on if we require further information from you or our team members.
If you contact us outside our business support hours, we’ll respond to your enquiry the following day.
To fast-track your enquiry, please list any order information and reason for your message so we can have the appropriate team member respond to you.
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Our Customer Support team is here to help. Our team members are happy to assist you with order enquiries, special delivery requests & general feedback.
Simply fill out the form above with the reason for your enquiry and the appropriate team member will respond.
If you are a new customer, we recommend you check out our About Us page, our Delivery page and Freshness Guarantee page to make yourself familiar with what to expect when placing an order with Digital Butcher Co.
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Please visit our Delivery page to learn more in the event you have a Delivery related issue.
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Unfortunately, our team is unable to respond to enquiries via our social media accounts.
Not completely satisfied with your order?
If you're not completely satisfied with the freshness of your order, we'll make it right. Head over to our Refunds page, to learn more.
We recommend customers refer to our Refund Policy prior to submitting their refund request to enable our team to quickly and effectively respond to your request.